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- Frequently asked questions
Frequently asked questions
- What natural gas tariffs apply to household consumers?
- Who bears the cost of repairing or replacing an electricity meter used for billing purposes if it is damaged or its connection scheme is tampered with due to the fault of the consumer, including a household consumer?
- In what cases and by whom may the supply of electricity to a consumer be discontinued?
- How to install the billing meters outside the apartment
- Which tariffs are available for electricity for the population?
- Where and how should the billing electric meters be installed?
- Who is responsible if the meter is damaged due to the household subscriber’s fault?
- In what cases is the consumer not responsible for the damage caused to the power supply enterprise?
- Under what circumstances may the gas supply to a consumer be suspended?
- Who supplies, installs and replaces gas meters?
- Are household consumers required to pay for the replacement of meters?
- Who is a household subscriber (population)?
- What is the power grid?
- What is the power supply enterprise?
- How to make a recalculation for interference in the electricity meter?
- Can the commandant of the building stop the electricity supply of the apartment due to the debt for current expenses (elevator fee, repair fee, etc.)?
- Is the state fee required for permits issued by the Ministry of Energy?
- What is the terms of references?
- Which regulatory legal acts govern the issuance of technical conditions to consumers (household and non-household consumers, including facilities engaged in entrepreneurial activities) in the electric power sector?
- Who is the electricity consumer?
- Who is the subscriber (main consumer)?
- Who is a sub-subscriber?
In what cases and by whom may the supply of electricity to a consumer be discontinued?
Pursuant to Article 29.5 of the Law “On Electric Power Engineering”, the supply of electricity to a consumer may be discontinued by the transmission or distribution system operator in the following cases:
- upon receipt of a relevant written request from the consumer specifying the reason for and duration of the discontinuation of electricity supply;
- at the initiative of the supplier, where, after the consumer has been presented with (sent) a bill for the metered cost of electricity and the fixed tariff, the full amount of the bill is not paid by a non-eligible consumer within the period determined by the body (institution) designated by the relevant executive authority, or by an eligible consumer within the period stipulated in the electricity supply agreement;
- where, following a change of supplier, the relevant agreement has not been concluded with the new supplier;
- at the initiative of the transmission or distribution system operator when repair, preventive maintenance or emergency works are carried out, including measures to contain a fire or gas leak;
- pursuant to a court decision.