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Frequently asked questions
- What natural gas tariffs apply to household consumers?
- Who bears the cost of repairing or replacing an electricity meter used for billing purposes if it is damaged or its connection scheme is tampered with due to the fault of the consumer, including a household consumer?
- In what cases and by whom may the supply of electricity to a consumer be discontinued?
- How to install the billing meters outside the apartment
- Which tariffs are available for electricity for the population?
- Where and how should the billing electric meters be installed?
- Who is responsible if the meter is damaged due to the household subscriber’s fault?
- In what cases is the consumer not responsible for the damage caused to the power supply enterprise?
- Under what circumstances may the gas supply to a consumer be suspended?
- Who supplies, installs and replaces gas meters?
- Are household consumers required to pay for the replacement of meters?
- Who is a household subscriber (population)?
- What is the power grid?
- What is the power supply enterprise?
- How to make a recalculation for interference in the electricity meter?
- Can the commandant of the building stop the electricity supply of the apartment due to the debt for current expenses (elevator fee, repair fee, etc.)?
- Is the state fee required for permits issued by the Ministry of Energy?
- What is the terms of references?
- Which regulatory legal acts govern the issuance of technical conditions to consumers (household and non-household consumers, including facilities engaged in entrepreneurial activities) in the electric power sector?
- Who is the electricity consumer?
- Who is the subscriber (main consumer)?
- Who is a sub-subscriber?
Who bears the cost of repairing or replacing an electricity meter used for billing purposes if it is damaged or its connection scheme is tampered with due to the fault of the consumer, including a household consumer?
Pursuant to paragraph 7.6 of the “Rules for the Use of Electricity”, where an electricity meter used for billing purposes is damaged or its connection scheme is tampered with due to the fault of the consumer, including a household consumer, the costs of its repair, replacement and state verification shall be borne by the consumer.
Any laboratory examination of damage to an electricity meter used for billing purposes shall be conducted by the electricity supply company in the presence of the consumer, including a household consumer, and shall be documented by a bilateral report. If the consumer, including a household consumer, refuses to participate in the examination or to sign the report, an appropriate note to that effect shall be made in the report, and the violation shall be recorded by technical means (through photographic or video recording).
Where an electricity meter used for billing purposes has been damaged or lost due to the fault of the consumer, including a household consumer, the electricity supply company shall be entitled to require the consumer to provide a new, serviceable electricity meter as a replacement or to reimburse its cost.