Call Center of Ministry of Energy celebrates its 4th anniversary

On 27 April 2018, “974” Call Center of the Ministry of Energy started to operate in order to effectively organize to receive citizens` appeals, ensure prompt reception and execution of incoming appeals, and promptly consider issues related to the field of energy and the authority of the Ministry.

Call Center carries out the organization of relevant works in the field of reception, consideration and prompt response of Appeals, including applications, complaints, inquiries, questions and suggestions within the power given by the legislation. Along with the Ministry, the Center also receives applications addressed to the Energy Regulatory Agency under the Ministry and Azerbaijan Renewable Energy Agency and operates in a centralized mode.

Citizens address their appeals to the Call Center on gas supply, electricity and heat energy, renewable energy and other issues. Applications in the Center are immediately registered and directed to the relevant executor. Appeals are considered objectively and promptly. The main goal is to listen to the citizens with high sensitivity, to receive their appeals and to achieve immediate measures to solve the problem.

In April of the current year, as a result of the survey conducted by “Media Analysis Center” Public Union in order to evaluate the work of Call Centers of public and private organizations, the activity of the Call Center of the Ministry of Energy was estimated by 9-10 points on a ten-point scale. The survey was based on the operational efficiency of Call Centers, the level of negotiations with citizens, answers to questions and the criteria for an objective and correct approach for solving problems.

To use the services of the Call Center, citizens can apply to the call center by calling “974” in Baku, "012 974" from regions and all existing mobile operators in our country, as well as Hotline:(012) 598-16-53, (012) 598-16-54, (012) 598-16-55.