During 9 months of 2019, 2707 appeals were received at the Ministry of Energy

During 9 months of 2019, the Ministry of Energy received 2707 appeals on consumers' rights protection, electricity supply, gasification and other issues. 

1378 of them were related to electricity supply, 535 to gas supply, 794 to other issues. 184 of them were letters of thanks related to solving of problems raised. 

Appeals on electricity supply were related to connecting to power supply network, installation of electric meters, calculation of fines and penalties, the quality of electricity, interruptions in electricity supply, uselessness of electrical equipment and devices for operation and other shortcomings in electricity supply.  

Appeals on gas supply were related to connecting to gas supply, termination or interruptions of gas supply, installation of gas meters, gas leak, calculation of debt and fines, and other issues related to natural gas supply.   

During this period, 2314 appeals have been investigated and answered by the Ministry of Energy and Energy Regulatory Agency.  

During the 9 months of 2019, the Minister of Energy and Deputy Ministers also received citizens.  About 292 citizens were admitted during the receptions held in the capital, and regions- Shirvan, Lankaran, Masalli, Lerik, Khachmaz, Guba and Siyazan, Sheki, Gabala, Zagatala, Ganja, Goranboy, Gadabay, Tovuz, Gazakh, Shamkir cities. The citizens were listened, appropriate instructions were given to the relevant structural units of the Ministry for the operative investigation of other appeals and their solutions according to the legislation.