1112 appeals were received by the Call Center of the Ministry of Energy in the first half of the year

595 appeals were received by the Call Center and Hot Line of the Ministry of Energy in second quarter of 2020.
358 of them were related to power supply, 49 to gas supply, 39 to electric and gas meters, 1 to the heating system and 87 to other issues. 59 incoming calls made up gratitude calls and 2 calls were related to gas leak and carbon monoxide from the Ministry of Emergency Situations.   
In total, during the 6 months of this year, 1112 appeals were received by the Call Center and Hot Line of the Ministry of Energy. Of which 652 were related to power supply, 97 to gas supply, 81 to electric and gas meters, 5 to the heating system, 101 to gratitude and 153 to other issues. During first half of the year, the call center received 23 calls related to gas leak and carbon monoxide from the Ministry of Emergency Situations.
All calls received by Call Center were answered promptly. The complaints and appeals, which need to be investigated, have been sent to the relevant structural units of the ministry, and individuals, who appeal to the Call Center, were answered about the results of investigations.
It should be noted that appeals of the citizens are being received through mail, electronic and telephone communication to prevent the risk of this disease and to promptly implement preventive and urgent measures in order to fight against coronavirus (COVID-19). During the special quarantine regime, citizens' appeals are received through the Hot Line: (012) 598-16-55, Call Center of the Ministry: “974, and the Ministry's telephone number (012) 598-16-53/54. Citizens can also apply to the website of the Ministry http://www.minenergy.gov.az, the e-mail address of the Ministry minenergy@minenergy.gov.az and facebook page of the Ministry.