1211 appeals were received by the Call Center of the Ministry of Energy during the 9 months of this year

1211 appeals were received by the Call Center of the Ministry of Energy during the 9 months of 2019.

The appeals mainly covered issues related to electricity and gas supply. 548 of them were related to power supply, 339 to gas supply, 44 to electric and gas meters, 8 to connection to the heating system and 109 to other issues.163 incoming calls made up gratitude calls for solving the problems.   

During this period, the call center received 146 calls related to gas leak and carbon monoxide from the Ministry of Emergency Situations. These calls were forwarded operatively to “Azerigaz” PU hotline: 104, 185 and 521-33-44, and information was given about the situation.

All calls received by Call Center were answered promptly. The complaints and appeals, which need to be investigated, have been sent to the relevant structural units of the ministry, and individuals, who appeal to the Call Center, were answered about the results of investigations.