2056 appeals were received by the Ministry of Energy and agencies under Ministry in the second quarter

In the second quarter of 2021, the Ministry of Energy, Energy Regulatory Agency, Azerbaijan Renewable Energy Agency under the Ministry received 2056 appeals on consumers' rights protection, electricity supply, natural gas supply and other issues. 

Appeals covered mainly to connection to the power supply network, terms of references, quality of electricity, interruptions in electricity and gas supply, uselessness of electrical equipment and devices for operation, debt and fines, gasification, meter problems, permissions, gratitude, employment and other issues.

During the quarter, 1040 appeals were investigated and answered by the Ministry of Energy and agencies under the Ministry, 668 appeals are currently being processed, and 348 appeals are informative.

In this period, 12 video receptions were organized by the senior officials of the Ministry and agencies under the Ministry, citizens ' appeals were heard, relevant instructions were given to investigate the issues raised and to solve them in accordance with the requirements of the legislation.

During the reporting period, approximately 20 appeals were received through Facebook account of the Ministry of Energy, which were  sent relevantly, and some appeals were answered on the basis of the opinions of the relevant structural divisions.