In August, appeals of 325 citizens were received by Energy Regulatory Agency 

In August 2020, 325 appeals on consumers' rights protection, heat and natural gas supply, installation of meters and other issues were received via the Energy Regulatory Agency and the Ministry of Energy. 260 of them were related to power supply, 55 to gas supply, 2 to heat supply and 8 appeals covered various issues. 
4 of the 325 appeals were jointly executed in collaboration with the Ministry of Energy, 9 of 21 information request were letters of thanks related to solving of problems raised.178 appeals are currently being implemented, while 126 appeals have been investigated and answered by the Energy Regulatory Agency. 3 appeals have been been sent the relevant authorities for taking appropriate measures.