AERA announced results on citizen appeals, commissioning act and permits, project coordination and Technical Councils for January 2021

CONSUMER RIGHTS AND CITIZEN APPEALS

In January, agency received 547 citizen appeals directly and from the Ministry of Energy on electricity, gas supply, heat supply and other fields. 

313 appeals related to power supply have been received;    
149 appeals related to gas supply have been received;
3 appeals related to heat supply have been received;
82 appeals covered various issues.

205 out of 547 appeals
were investigated and answered by the Agency (1 appeals have been been sent the relevant authorities for investigating and taking appropriate measures);
2 appeals were jointly executed in collaboration with the Ministry of Energy;
294 appeals are currently being implemented; 
36 appeals were informative;
12 request were letters of thanks related to solving of problems raised. 

POWER SUPPLY AND GAS SUPPLY

Commissioning acts were provided to the external electrical installations of 7 new or reconstructed construction facilities, including the ones that increased capacity and modified its power supply scheme;
Project documents of 17 electrical installations on the power supply to various construction facilities were expertised and agreed;
4 project documents were rejected due to the shortcomings found;
In accordance with the agreed 81 projects, the operation of the completed industrial gas facilities was allowed. 
313 project documents of construction facilities were expertised and agreed. 
6 project documents were rejected due to the shortcomings found;
3 protocols on Administrative Violations were prepared by Agency, and 2 cases were reviewed and decisions on them were made;
The technical condition of 4 electric meters was checked with the participation of the representatives of “Azerenergy” OJSC, “Azerishig” OJSC.

TECHNICAL INSPECTIONS

9 technical investigations were carried out among consumers, who are financed from the budget, related to technical operation of electrical facilities, observance of the safety rules and the status of the use of electricity;
12 technical inspections were carried out to investigate the status of observance of the requirements of the efficient use of gas, "Rules on the Use of Gas" and reliable operation of gas equipment, as well as other normative legal acts.    

TEST OF PROFESSIONAL KNOWLEDGE

On the basis of consumers' appeals, 19 electro technical staff and safety engineers in 4 enterprises has been checked for knowledge of labor safety, technical operation and safety, and proposals were made to increase knowledge and methodological assistance was provided. 

TECHNICAL COUNCILS

138 appeals were received for connection of enterprises to electricity network through the Technical Councils. All these appeals have been positively resolved.
All applications were received at Technical Councils in 17 "ASAN  service" and "ASAN Kommunal" Centers in Baku and regions, Khachmaz SMEs (Small and medium-sized enterprises).