AERA announced results on citizen appeals, commissioning act and permits, project coordination and Technical Councils for July 2021

CONSUMER RIGHTS AND CITIZEN APPEALS

In July, agency received 598 citizen appeals directly and from the Ministry of Energy on electricity, natural gas supply, heat supply and other fields:
506 - power supply (36 for information); 
45- natural gas supply (3 for information);
1- heat supply;
46 - various issues (10 for information).

244 out of 598 appeals were investigated and answered by the Agency (7 appeals have been been sent to the relevant authorities for investigating and taking appropriate measures);
305 appeals are currently being implemented;
49 appeals were informative; 14 request were letters of thanks related to solving of problems raised. 

POWER SUPPLY AND GAS SUPPLY

The commissioning acts were provided to the external electrical installations of 16 new or reconstructed construction facilities, including the ones that increased capacity and modified its power supply scheme;

Project documents of 22 electrical installations on the power supply to various construction facilities were expertised and agreed;

3 project documents were rejected due to the shortcomings found;
In accordance with the agreed 28 projects, the operation of the completed industrial gas facilities was allowed;
205 project documents of construction facilities were expertised and agreed;
4 project documents were rejected due to the shortcomings found;
It was found out that a facility was connected to electricity networks without technical documentation;
It was found out that a facility was connected to gas networks without technical documentation;
3 protocols on Administrative Violations were prepared by Agency, and 17 decisions on them were made;

TECHNICAL INSPECTIONS IN BUDGET-FUNDED ENTERPRISES

11 technical investigations were carried out related to technical operation of electrical facilities, observance of the safety rules and the status of the use of electricity;
13 technical inspections were carried out to investigate the status of observance of the requirements of the efficient use of gas, "Rules on the Use of Gas" and reliable operation of gas equipment, as well as other normative legal acts. 

TEST OF PROFESSIONAL KNOWLEDGE

On the basis of consumers' appeals, 22 electro technical staff and safety engineers in 10 enterprises has been checked for knowledge of labor safety, technical operation and safety, and proposals were made to increase knowledge and methodological assistance was provided. 

TECHNICAL COUNCILS

246 appeals were received for connection of enterprises to electricity network through the Technical Councils. All applications were received at Technical Councils in 15 "ASAN service" and 2 "ASAN Kommunal" Centers, 2 SMEs (Small and medium-sized enterprises).   All appeals were investigated and answered.