Ministry of Energy and agencies under the Ministry receive 12,606 citizen appeals during 9 months

12606 appeals were received by the Ministry of Energy and agencies under Ministry during 9 months of 2026.

Of these, 1,913 were requests for information, while 10,693 required action. 10213 of them were executed accordingly, and 480 appeals are in execution.

The appeals mainly covered the issues of connection to the electricity grid and providing terms of references, the quality of the electricity supply, interruptions in the electricity supply, operational status of electrical equipment and devices, violation of the protection zone of the power transmission line and cabling, gasification, debts and fines, defects in meters, renewable energy, request for the citizen reception, employment, permits and other topics.

During the reporting period, 8,632 appeals were received through the Ministry of Energy's Call Centre and Hotline. Of these, 6,990 concerned electricity, heat and natural gas supply, 900 were expressions of gratitude, and 742 related to other matters.

During the first nine months of 2026, a total of 276 citizens were received by senior officials of the Ministry and its subordinate agencies.